This Privacy Policy describes how RESET ("we", "us", "our") collects, uses, and protects your personal information when you visit this website or purchase the RESET digital guide. We've written it in plain English. If anything is unclear, please reach out using the contact info at the bottom of this page.
1. What we collect
We collect only the information needed to deliver the product you've purchased and operate this website responsibly.
Information you provide
- Email address. Required to deliver your purchase and any order-related communication.
- Name & billing details. Collected by Stripe at checkout to process payment and prevent fraud.
- Support correspondence. If you contact us, we keep the contents of your message and our reply.
Information collected automatically
- Usage data. Aggregate, non-identifying information such as page views, device type, browser, and rough geographic region.
- Cookies. Small files used for essential site functions and, if enabled, anonymous analytics. You can disable cookies in your browser at any time.
2. How we use your information
- To deliver the RESET guide and related communications (receipts, download links, refund correspondence).
- To process payments securely via Stripe.
- To respond to your support enquiries.
- To improve the website and product.
- To meet legal obligations (such as tax and accounting records).
We do not sell your personal data. We do not share it for advertising. We do not add you to a marketing list without your explicit opt-in.
3. Payment processing
All payments are handled by Stripe, a PCI-DSS Level 1 certified payment processor. We never see, store, or have access to your full card number. Stripe's processing of your payment is governed by their own privacy policy at stripe.com/privacy.
Your statement will show a generic merchant name (RESET). The product description on your receipt does not reveal anything about the content of the guide.
4. How we store your information
Your information is stored on secured servers operated by reputable hosting and software providers. We retain customer information only as long as necessary to fulfil our obligations, comply with legal requirements, and resolve any disputes.
- Order records: kept for at least 7 years for tax and accounting requirements.
- Support correspondence: kept for up to 2 years.
- Anonymous analytics: kept indefinitely in aggregate form.
5. Your rights
Depending on where you live, you may have specific rights under data-protection law (such as the GDPR in the EU/UK or CCPA in California). These typically include the right to:
- Access the personal data we hold about you.
- Correct inaccurate information.
- Request deletion of your data, subject to legal retention requirements.
- Withdraw consent for any processing based on consent.
- Lodge a complaint with your local data-protection authority.
To exercise any of these rights, email us at the contact address below. We'll respond within 30 days.
6. Third-party services
We use the following carefully selected third parties to operate this product. Each is bound by their own privacy policy.
- Stripe — payment processing.
- Email provider — for delivering your receipt and download access.
- Hosting provider — for serving the website and collecting anonymous usage data.
7. Children
This product is intended for adults aged 18 and over. We do not knowingly collect information from anyone under 18. If you believe a minor has provided us with personal information, please contact us so we can delete it.
8. Changes to this policy
We may update this Privacy Policy from time to time. When we do, we'll change the "last updated" date at the top of this page. Material changes will be communicated to existing customers by email where possible.
9. Contact
For any questions about this Privacy Policy, your data, or how it's handled, please contact us at:
Email: support.resetguide@gmail.com